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Effective Date: 3/4/2025

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At SIEMPREFILIPINO LLC, we strive to provide high-quality language learning experiences. We understand that circumstances may arise where you need to cancel or request a refund. Please review our refund policy carefully.

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1. Cancellation & Refund Policy

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• Full Refund Eligibility: To receive a full refund, all booked sessions must be canceled at least 24 hours before the scheduled start time.

• Late Cancellations: If a cancellation request is made less than 24 hours before the session start time, no refund will be issued.

• How to Request a Cancellation & Refund: To cancel a session and request a refund, email us at refundrequest@siemprefilipino.com with your booking details.

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2. Refunds for Unsatisfactory Services

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We want our learners to have a positive experience. If you are not satisfied with a session, you may request a review by following these steps:

• Submit your refund request via email to refundrequest@siemprefilipino.com within 48 hours after the session.

• Provide details about the session, including the date, instructor, and reason for dissatisfaction.

• We will review the session for discrepancies, including technical issues or service quality concerns.

• If the issue is validated, a full or partial refund may be issued at our discretion.

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3. Processing Refunds

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• Approved refunds will be processed within 5-7 business days to the original payment method.

• Customers will receive a confirmation email once the refund is initiated.

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4. Contact Us

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For any refund-related inquiries, please contact us at refundrequest@siemprefilipino.com. We are here to ensure you have the best learning experience possible.

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